Nofence Hardware Warranty Policy

This Warranty Policy (the ”Warranty Policy”) applies to all purchases of Nofence’s solar powered GPS-collar and associated hardware components, as set forth in the Order, purchased from Nofence or one of Nofence’s authorised distributors, and in each case, is configured by Nofence for use with the Software in connection with a Subscription.

1.1.1 Any purchase and use of the Solution is governed by Nofence's Product and Subscription Terms which can be found on Norfence.no and on Nofence's customer account pages and the relevant Order through which Subscriber has purchased the Solution. 

1.1.2 For the avoidance of doubt, all definitions used herein shall have the meaning set forth in the Product and Subscription Terms unless expressly stated otherwise.

1.1.3 This Warranty Policy, together with the Product and Subscription Terms, are referred to as the Agreement.

2.1.1 Provided that the Subscriber is not in breach of any of its obligations in the Product and Subscription Terms, Nofence warrants that on the day the Order is shipped and for a period of five years thereafter (the "Warranty Period") the Hardware under normal use (“Normal Use”)  will be free from all material defects in workmanship, materials and design and that the Hardware is capable of performing its intended function. As far as it is reasonable, Nofence may in its sole discretion decide whether or not the relevant use may be considered Normal Use.

Nofence is under no circumstances responsible for faults discovered after the expiration of the Warranty Period.

2.1.2 This Warranty Period shall also apply to any second-hand purchases so long as the Subscriber  can prove that the specific Hardware is still within the Warranty Period.

2.1.3 As an example of a material defect, this Warranty Policy covers damage to the Hardware resulting in it becoming unfit for use (i.e. the Hardware no longer turns-on or connects with the mobile device due to a manufacturing fault).

2.2.1 This Warranty Policy does not apply to: (a) the gradual deterioration of the Hardware as a result of the Normal Use, (b) surface damage such as scratches and notches in the Hardware; (c) damage as a result of accident, misuse, wrongful use, fire, earthquake, Acts of God or other external factors; (d) damage as a result of use contrary to Nofence User Manual and contrary to the Normal Use of the Hardware; (e) damage as a result of repair service executed by a person who does not represent or is not affiliated with Nofence; (f) Hardware that has been altered without the prior written consent of Nofence; (g) any damage to property or persons  as a result of  animals moving outside of the grazing area which is caused by a malfunction of the Hardware. Nofence is under no circumstances responsible for direct or indirect economic losses due to Hardware faults, and the limitation of warranty and limitation of liability as set out in the Product and Subscriptions Terms applies to this Warranty Policy.

3.1.1 To make a warranty claim covered by this Warranty Policy, please contact Nofence via legal@nofence.no.

3.1.2 The notice needs to include the following: (i) the reasons for providing the notice, (ii) when the situation was first discovered, (iii) the Order and (iv) any other information the Subscriber deems as relevant. 

3.1.3 Nofence will not be able to consider the warranty claim notice without the presentation of proof of purchase or proof of ownership of the Hardware. 

3.1.4 The warranty claim notice must be submitted no later than 30 days after the Subscriber discovered or should have discovered the defect.

3.2.1 Should a warranty claim as detailed in the notice be covered by this Warranty Policy, Nofence shall decide if it offers repair or replacement to the Subscriber. If replacement is offered by Nofence, then the Subscriber may choose Hardware replacement  with the provision of refurbished or new Hardware. The Subscriber will be provided Hardware in the same or newer model or, with the Subscriber's consent, a product that for the most part has similar characteristics to the original Hardware.

3.1.2 In the event of the replacement of Hardware, this warranty will continue and remain in force for the remainder of the original Warranty Period.

4.1.1 Returns may not be made unless Nofence has specifically consented to the return or the return is subject to clause 3. of this Warranty Policy. 

4.1.2 The Subscriber will be responsible for the cost of delivery and will have to ensure that the method of delivery does not result in any damage to the Hardware.

4.1.3 To request a return the Subscriber may contact Nofence using the contact details in clause 3 of this Warranty Policy. The authorised Nofence representative who approves any returns will also inform the Subscriber of the address of delivery and any relevant time frames for making the delivery.

4.1.4 When making a return request the Subscriber shall provide the reasons for providing the request, the Order and any other information the Subscriber deems as relevant to any such request.