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Information about replacing brackets

This page will help you to answer your questions about how to install a replacement bracket.

Quick links

Remove the old bracket
Installation of the new bracket
Order replacement brackets
Do you need additional brackets?

You will need

1. 3mm Hex key
HEX Image

2. Gloves (recommended)
Gloves

3. A cloth
Frame 19

Remove the old bracket

Frame 4

1 Remove the chains.

 

Frame 6

2  Loosen the screw and remove it

.

Frame 7

3 Slide the old bracket off.
Note: The gloves may be needed if it's hard to remove.

Frame 9

4 Clean collar with a moist cloth and allow to dry.

Frame 15 (1)

! Make sure that the area around the metal contact pins is clean.

Installing the new bracket

Frame 10

5  Slide the new bracket into place.

Frame 11-1

6  Insert the screw back in.

Frame 16-1

! Avoid tightening too hard. This is important to avoid damage to the new bracket and collar.

Frame 5

7  Attach the chains to the new bracket.

Do you need more replacement brackets?

Have you received replacement brackets, but not enough?

If you have not received enough replacement brackets, you can contact customer support by sending a support-ticket and request more brackets.

Do you have a voucher?

If you have received a voucher, you can redeem and order a free replacement brackets from the internal store. You must log in to your account pages and be the primary account holder to order.

Note: The voucher only covers the number of brackets you have applied for.

Is the problem still not solved?

If the above steps did not resolve the problem with the collar, you can contact Nofence customer support by clicking the button below.

Contact us:

United Kingdom & Ireland
+44 (0)1952 924044

Opening hours
Mon-Fri
9:00 - 17:00