The contact pins need lubrication
The contact pins providing contact between the collar and the battery are spring loaded. To ensure that they pop out easily, we recommend that you apply one of the products mentioned above using a cotton bud. You may also press the pins slightly in and out using something soft, such as cotton buds. We also recommend that you apply the same procedure to the battery poles every time you charge the battery. This will protect against corrosion.

At the end of the grazing season

• Move the collars in the app to “no pasture”
• Remove the batteries from the collars – this will turn the system off and usage costs are halted
• Rinse the collars (including the solar panels) in lukewarm water, and use a nylon brush such as a toothbrush. Alternatively, use cotton buds. Do not use chlorine as it damages the solar panels. If you wish to use disinfectant, we recommend Virkon S
• Charge the batteries; they are to be stored fully charged to ensure maximum performance and durability
• The collars and batteries should be stored in a dry and clean place at room temperature
• If you are using leather neck straps, they should be treated with leather care products so that they stay soft and last longer